Privacy Policy

1. Introduction

TuitionPedia ("TuitionPedia," "we," "us," or "our") operates the website tuitionpedia.com and connects students and parents with home and online tutors across India. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your information.

By using our website or services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

From Students & Parents

  • Name, phone number, and email address
  • City/location and address (for home tuition requests)
  • Child's class, board (CBSE, ICSE, State Board, IB, etc.), and subject requirements
  • Any information shared during a demo class or through customer support

From Tutors

  • Name, phone number, email address, and location
  • Educational qualifications, teaching experience, and subject expertise
  • Identity/verification documents submitted at registration (specify exactly what's collected — ID proof, address proof, certificates, etc.)
  • Bank/payment details, where applicable (confirm before publishing)

Automatically Collected

  • Device information, browser type, and IP address
  • Pages visited, time spent, and general usage patterns, via cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

  • Match students with suitable tutors based on stated requirements
  • Facilitate communication, demo classes, and ongoing tuition arrangements
  • Verify tutor credentials and maintain platform trust and safety
  • Process payments, where applicable
  • Respond to enquiries and provide customer support
  • Send service-related updates and, with consent, promotional communication
  • Improve our website, services, and user experience

4. How We Share Your Information

We share relevant details — such as name, contact information, and stated requirements — between matched students/parents and tutors so tuition can be arranged. We do not sell personal information to third parties.

We may share information with:

  • Service providers who help us operate the platform (e.g., payment processors, hosting) (name actual vendor categories before publishing)
  • Legal or regulatory authorities, where required by law

5. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our website is used. You can control cookies through your browser settings; disabling them may affect some site features.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or misuse. (Insert the specific measures actually in place — encryption, access controls, etc. Don't describe protections that aren't real.) No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide our services and fulfil the purposes in this policy, unless a longer period is required by law. (Insert specific retention periods once defined.)

8. Your Rights

Subject to applicable law, including the DPDP Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information, subject to legal or contractual exceptions
  • Withdraw consent for optional processing, such as promotional communication
  • Raise a grievance about how your data is handled (see Section 12)

9. Children's Privacy

TuitionPedia's services are intended for students from Pre-Primary to Class 12, many of whom are minors. Accounts and requirements for a minor student must be created and managed by a parent or legal guardian, who is responsible for the accuracy of the information provided and for giving consent on the child's behalf, consistent with the DPDP Act's requirements for processing children's personal data. We do not knowingly collect personal information directly from a child without such parental or guardian involvement.

10. Third-Party Links

Our website may link to third-party sites (social media, app stores, etc.). We aren't responsible for their privacy practices, and we encourage you to review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last Updated" date above and, where appropriate, communicated to users directly.

12. Grievance Officer / Contact Us

In accordance with applicable Indian law, queries or grievances about this policy or your personal data may be directed to:

Grievance Officer: [Insert name]
Email: [Insert grievance/privacy contact email]
Phone: [Insert phone number]
Address: [Insert registered office address]