Our Refund Policy

Overview

At TuitionPedia, we are committed to building long-term trust with families across the USA, UK, Canada, Australia, UAE, India, and worldwide. We recognize that academic needs, family schedules, and learning dynamics can evolve over time.

Our refund and cancellation terms are designed to be straightforward, reasonable, and fully transparent — with no hidden processing penalties or forced long-term lock-ins.

Core Principles of Our Policy

  1. 100% Free Trial Demo: Your initial 1-on-1 trial lesson is completely free with zero financial obligation. If you choose not to proceed, you owe nothing.
  2. Pro-Rata Unused Refunds: If you decide to pause or discontinue paid regular classes, unused completed lesson credits are refunded on a pro-rata basis.
  3. Free Tutor Swap Guarantee: If you feel the assigned tutor’s pace or style isn’t the right fit, we provide immediate, free tutor replacements at no extra charge.
  4. Flexible Rescheduling: Cancel or reschedule individual sessions up to 24 hours prior to class start time without losing lesson credits.
  5. No Long-Term Lock-Ins: We offer flexible, month-to-month tutoring packages rather than multi-year compulsory contracts.
  6. Dedicated Support: Direct WhatsApp and email support from our academic advisory team for prompt resolution of refund requests.

Detailed Policy Provisions

1. Free Live Demo Session Policy

  • Zero Risk Assessment: Every new student is entitled to one (1) free 1-on-1 live trial demo session per subject category.
  • No Card Required Upfront: You are not required to provide credit card details or advance deposits to attend your initial trial class.
  • Post-Demo Choice: Regular enrollment fees apply only after you explicitly confirm your satisfaction and wish to establish a regular weekly class schedule.

2. Package Cancellation & Pro-Rata Refund Eligibility

  • Pro-Rata Refund Calculation: If a parent/student wishes to terminate ongoing monthly tutoring before the package is completed, refunds are calculated based strictly on the remaining unused class hours.
  • Completed Lessons Non-Refundable: Lessons that have already been conducted according to schedule are strictly non-refundable.
  • Processing Timeline: Approved refund requests submitted in writing via email or WhatsApp are processed within 5 to 7 business days to the original payment method.
  • Third-Party Processing Fees: Any non-recoverable payment gateway transaction fees levied by third-party processors (e.g., Stripe, PayPal, or bank wire fees) may be deducted from the total refund amount.

3. Class Rescheduling & No-Show Rules

  • 24-Hour Notice Requirement: To reschedule or cancel an upcoming live class without penalty, parents/students must notify the tutor or academic coordinator at least 24 hours prior to the scheduled start time.
  • Late Cancellations: Classes cancelled with less than 12 hours notice may be deducted from the student’s monthly balance as conducted, unless caused by verifiable medical or emergency circumstances.
  • Tutor Absence: If a tutor misses a scheduled class without advance notice, the session credit will be preserved in full, and an additional makeup class or alternative slot will be arranged immediately.

4. Tutor Replacement Guarantee

  • Free Match Swap: If at any time a student feels their assigned tutor’s teaching pace, communication style, or method does not suit their needs, TuitionPedia will arrange a replacement tutor free of charge.
  • Credit Transfer: All remaining unused package hours automatically carry over to the new tutor with zero penalty or hidden transfer fees.

Frequently Asked Questions

  • How do I initiate a refund request?You can initiate a refund request by emailing our support desk or sending a direct message to your assigned TuitionPedia Academic Coordinator on WhatsApp with your student ID and reason for cancellation.
  • How long does it take for refunded funds to reflect in my bank account?Once approved, refunds are processed within 5 to 7 business days. Depending on your bank or credit card issuer, it may take an additional 2 to 4 days for the credit to reflect on your statement.
  • Can I pause my tutoring package instead of taking a refund?Yes! Many families pause their lesson packages during school holidays, travel, or exam breaks. Your unused class credits will remain securely saved in your account for up to 6 months.
  • What happens if I am not satisfied with the free trial demo?If you are not satisfied with the free trial demo session, you owe absolutely nothing. You may choose to test a second tutor or simply decline further enrollment with zero financial obligation.